Return and Refund Policy

Thank you for shopping at Giordanishop. We strive to provide you with a satisfying shopping experience and ensure that you are happy with your purchase. This Return and Refund Policy outlines the guidelines for returning products and seeking refunds. Please read this policy carefully before making a purchase.

  1. Returns

1.1 Eligibility: We accept returns within 14 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Any items that are damaged, altered, or show signs of wear and tear may not be eligible for return.

1.2 Return Process: To initiate a return, please contact our customer support team at support@giordanishop.com. Provide your order details and the reason for the return. Our customer support team will guide you through the return process, including providing you with a return authorization if necessary.

1.3 Shipping Costs: You are responsible for the shipping costs associated with returning the item unless the return is due to an error on our part, such as a defective or incorrect product.

1.4 Refunds: Once we receive the returned item and confirm its eligibility, we will process the refund using the original payment method. Please note that the refund may not include the original shipping charges unless the return is due to our error.

  1. Exchanges

2.1 We currently do not offer direct exchanges. If you wish to exchange a product, please initiate a return as described in Section 1 and place a new order for the desired item.

  1. Damaged or Defective Items

3.1 If you receive a damaged or defective item, please contact our customer support team immediately with your order details and a description of the issue. We will work with you to resolve the problem promptly, which may include providing a replacement, issuing a refund, or arranging for repairs.

  1. Refunds

4.1 Processing Time: Once we have received and approved your return, we will process the refund as quickly as possible. The exact time it takes for the refund to be reflected in your account may vary depending on your payment provider.

4.2 Refund Exceptions: We reserve the right to refuse a refund or impose a restocking fee for items that do not meet the return eligibility criteria mentioned in Section 1.

  1. Contact Us

5.1 If you have any questions or concerns about our Return and Refund Policy, please contact our customer support team at support@giordanishop.com. We will be happy to assist you and address any issues you may have.

Last Updated: 05/21/2023

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